Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or not in their original condition will not be accepted for return. Please ensure that you check your items upon receipt to confirm their condition.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without first receiving confirmation from us.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. If you receive a defective or incorrect item, we will cover the return shipping costs. Please keep your shipping receipt as proof of return. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Processing Returns
Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your original item. Once we receive it, you can place a new order for the item you want.
Non-Returnable Items
Certain items are non-returnable, including but not limited to opened personal care products, items marked as final sale, and gift cards. If you have questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to refuse returns on items that do not meet our return criteria.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for shopping with us and for your understanding of our return policy.